1. Adwait Farm Reserves The Right To Collect A Penalty For The Orders Constrained To Be Cancelled By Adwait Farm For Reasons Not Attributable to Adwait Farm, Including But Not Limited To:

- In The Event If The Address Provided By Buyer Is Either Wrong Or Falls Outside The Delivery Zone;

- Failure To Contact Buyer By Phone Or Email At The Time Of Delivering The Order Booking;

- Failure To Deliver Buyer Order Due To Lack Of Information, Direction Or Authorization From Buyer At The Time Of Delivery; Or

- Unavailability Of All The Items Ordered By Buyer At The Time Of Booking The Order; Or

- Unavailability Of All The Items Ordered By Buyer At The Time Of Booking The Order. However, In The Unlikely Event Of An Item In An Order Being Unavailable, Adwait Farm Will Contact The Buyer On The Phone Number Provided To Us At The Time Of Placing The Order And Inform Buyer Of Such Unavailability. In Such An Event Buyer Will Be Entitled To Cancel The Entire Order And Shall Be Entitled To A Refund To An Amount Upto 100% Of The Order Value.

2. In Case Of Cancellations For The Reasons Attributable To Adwait Farm Or The Merchant Or PDP, Adwait Farm Shall Not Collect Any Penalty From The Buyer.

1. The Orders Placed By Buyers Using The Platform Are Non-Cancellable And Non-Refundable Except If Refund Is Requested Under The Following Conditions –

- If The Order Could Not Be Delivered Within The Estimated Time While Placing The Order;

- If The Order Has Not Been Picked By The PDP

- If The Merchant Doesn't Accept Or Cancels The Order Due To Reasons Not Attributable To Buyer, Including But Not Limited To Store Being Closed, Non-Availability Of Items, Store Cannot Service Online Orders At That Moment, Store Is Overcrowded, Etc.

- If Adwait Farm Cancels The Order Due To Reasons Not Attributable To Buyer, Including But Not Limited To Non-Availability Of PDP, Etc.

- Adwait Farm Reserves The Right To Look Into The Cancellation Request Of The Buyer And Determine If Such Cancelation Request Falls Under The Conditions Mentioned Above. If Adwait Farm Is Satisfied That The Request And Same Fulfills Any Of The Aforesaid Conditions, Then Adwait Farm Shall Process The Cancellation Request And Refund Amounts To The Buyer.

1. Buyer May Be Entitled To A Refund For Prepaid Orders. Adwait Farm Retains The Right To Retain The Penalty Payable By The Buyer In Section I(2) From The Amount Refundable To Him/Her. The Buyer Shall Also Be Entitled To A Refund Of Proportionate Value In The Event Packaging Of An Item In An Order Or The Complete Order, Is Either Tampered Or Damaged And The Buyer Refuses To Accept At The Time Of Delivery For The Said Reason;

2. Buyer May Be Entitled To A Refund Upto 100% Of The Order Value If PDP Fails To Deliver The Order Due To A Cause Attributable To Either PDP Or Adwait Farm, However Such Refunds Will Be Assessed On A Case To Case Basis By Adwait Farm.

3. Our Decision On Refunds Shall Be Final And Binding.

4. All Refund Amounts Shall Be Credited To Buyer’s Account As May Be Stipulated As Per The Payment Mechanism Of Buyer’s Choice, The Estimated Timelines Are Detailed As Below, In Case Buyer Don't Choose To Credit It To Buyer’s Wallet With His/Her Adwait Farm Account;

5. In Case Of Payment At The Time Of Delivery, Buyer Will Not Be Required To Pay For:

- Orders Where Packaging Is Either Tampered Or Damaged At The Time Of Delivery;

- Wrong Order Being Delivered; Or

- Items Missing From Buyer’s Order At The Time Of Delivery. Provided The Same Is Communicated To Adwait Farm Customer Care Through The Platform Before The Order Is Marked Delivered.

1. Cancellation Of A Pick-Up And Drop Order After The Delivery Partner Has Reached The Location But Has Not Picked Up The Items May Invite A Cancellation Fee In The Range Of 30/- To 50/-.

2. Cancellation Of A Pick-Up And Drop Order After The Delivery Executive Has Picked Up The Delivery Items Will Result In A Cancellation Fee Being Charged Equivalent To The Entire Service Fee.

1. You are requested to check the products in front of the delivery executive . • The delivery executive is allowed to record a video while you are checking the order/product/parcel. • You can also record a video for proof but it should be clearly visible that you are opening a properly sealed and packed parcel with an ADWAIT FARMS box/packet with a bill. • Any video proof captured after opening the seal will not be accepted.

2. In case if the delivery executive is not recording a video you are requested to record it by yourself and send it to customer help line or the rider. • Any refund will not be provided after the payment of the parcel is done or wasn’t checked infront of the delivery executive while taking the parcel.